Dyson Cinetic Big Ball Canister Vacuum Frequent Asked Question Part 1

DYSON CINETIC BIG BALL CANISTER VACUUM FREQUENT ASKED QUESTION PART 1

update 2018

QUESTION: IS IT WITH EU PLUG?
Answer: No– standard three prong US plug.

QUESTION: LOOKING FOR THE BEST DYSON FOR CARPETED STAIRS, HARDWOOD FLOORS AND SLATE FLOORING IN OUR HOME. IS THIS THE RIGHT DYSON FOR ME???
Answer: This is the best of all the vacuums for the purposes that you are suggesting

QUESTION: CAN YOU DELIVER TO EUROPE
Answer: Hi No we can’t.

QUESTION: CAN THE SELF-RIGHTEOUS FEATURE BE TURNED OFF SOMEHOW? I SUSPECT THIS WOULD QUICKLY BECOME TEDIOUS.
Answer: I don’t understand why you would want it off? It simply turns itself right if it happens to be turned on its side, as sometimes it does if I corner too quickly. I like the feature so I can continue cleaning instead of returning to the machine to “put it back on its feet.” I do not think it can be turned off.

QUESTION: HOW MANY ATTACHMENTS COME WITH THIS VACUUM?
Answer: crevice tool, a couple of small brush attachments, and a narrow beater-bar type attachment for narrow floor spaces.

QUESTION: CAN I USE IT IN EUROPE TOO? DO I NEED ONLY A PLUG CONVERTER OR A NEW VACUUM CLEANER FROM EUROPE FOR 220V PLUGS?
Answer: The unit can be used internationally with a converter

QUESTION: WERE IS THIS DYSON MANUFACTURER AT
Answer: It was made in Malaysia. You can find the Manufacturer of each device on the warranty sticker you will receive with the dyson.

QUESTION: DOES IT COME WITH WORLDWIDE WARRANTY?
Answer: Hi It does not have a worldwide warranty if you buy it here in the states. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

QUESTION: DOES THIS COME WITH ATTACHMENTS, AND DOES IT NEED CLEANING?
Answer:

1) In addition to the attachment you see in the manufacturer’s product image, it comes with 2 additional attachments: one for vacuuming narrow spaces and another I use for vacuuming furniture and cars.
2) I don’t believe the vacuum itself needs cleaning regularly.

DOES ANYONE KNOW IF THERE IS A WAY TO HANG THIS ON THE WALL? LOVE THIS MACHINE BUT HATE THAT IT DOESN’T STAND UP.
Answer: Hi There might be a way but you would probably have to design a way to hang it on the wall.

QUESTION: DOES THIS UNIT COME WITH THE STANDARD DYSON 5 YEAR WARRANTY?
Answer: Hi It does but only from an authorized dealer. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

QUESTION: I NEED SOME EXTRA TOOLS FOR MY DYSON CINETIC ANIMAL AND I CAN’T FIND THE MODEL NUMBER. ARE THE PARTS UNIVERSAL OR WHICH ONES SHOULD I GET
Answer:  Most fit with their adapter.

QUESTION: IS THERE A DEDICATED BRUSH BAR BUTTON TO STOP/START BRUSH BAR ROTATION IN ADDITION TO THE SUCTION RELEASE TRIGGER?
Answer: Nope

QUESTION: HOW LONG IS THE HOSE ITSELF? AND HOW LONG IS THE WAND WHEN FULLY EXTENDED?
Answer: The hose is about 50 cm, and the extension about 40 cm.

QUESTION: WHAT TOOLS ARE INCLUDED?
Answer: None are needed.

QUESTION: DOES IT SCRATCH HARDWOOD FLOORS. I JUST RETURNED A DYSON UPRIGHT BECAUSE IT LEFT DEEP SCRATCHES ON MY HARDWOOD FLOORS.
Answer: I have not had a problem with it at all. Best vacuum I’ve ever owned

QUESTION: HI, I PLAN TO BUY THIS AND LATER BRING BACK TO MALAYSIA. DO YOU KNOW IF THIS PRODUCT HAS INTERNATIONAL WARRANTY? AND IF THE VOLTAGE FITS IN MALAYSIA?
Answer: Hi It does not have an international warranty and you probably need a converter for the voltage

QUESTION: WHAT IS THE DIFFERENCE BETWEEN THIS VACUUM AND THE DYSON BIG BALL CANISTER VACUUM? WHEN LOOKING A THE ‘SPECS” THEY SEEM THE SAME. HELP.
Answer: Hi The animal comes with more attachments.

QUESTION: HOW DOES IT HANDEL DOG THICK HAIR FROM GOLDEN RETRIEVER OR GREAT PYRENEES?
Answer: We have 3 shedding dogs. Works better than anything we have had before. Oreck, Sears, Any of them.

WHAT IS THE SAFEST TECHNIQUE FOR VACUUMING STAIRS? THE UNIT IS TOO WIDE TO REST ON STAIRS, AND THE HOSE IS TOO SHORT TO REACH BEYOND THE FOURTH STEP.
Answer: you should do half from the bottom and the other half from the top. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

QUESTION: DOES THE WARRANTY COVER THE VACUUM IF IT IS PURCHASED FROM AMAZON?
Answer: Yes(but), because you get a paper which asks you to register it, but I don’t know if you can do that in an other country other than america, because when I tried to register it they asked for a US address, and unfortunately I did not continue the matter.

QUESTION: WHAT IS THE TOTAL LENGTH OF THE ARTICULATING WAND(HANDLE) FROM TOP OF HANDLE TO LOWER END THAT CONNECTS TO CARBON FIBER TURBINE FLOOR TOOL?
Answer: Hi It reaches up to 35 feet.

QUESTION: WHAT AMP IS THE MOTOR
Answer:  It is 12 amps.

QUESTION: DOES THIS MODEL COME WITH ATTACHMENTS
Answer: Hi Yes it does.

QUESTION: SO, THIS $$$ VACUUM WON’T WORK ON CARPET? JUST RUGS AND HARD FLOORS? I HAVE ALL 3 BUT DEF WANT A VACUUM THAT CAN WORK ON THE CARPET IN MY BEDROOMS.
Answer: Works beautifully on my carpet. We have 2 big dogs that shed constantly and it is great. Had a riccar before this one.

QUESTION: DOES THIS HAVE A MOTORIZED BRUSH HEAD OR IS IT AIR POWERED?
Answer: Hi Konni. It is air driven.

QUESTION: CAN YOU ADJUST THE VACUUM STRENGTH? THAT IS, CAN YOU TURN DOWN THE SUCTION WHEN YOU WANT TO VACUUM SOMETHING LIGHT LIKE A THROW RUG OR COMFORTER?
Answer: No, but I think (not sure) that there are tools (that come with the vacuum) for things like that.

QUESTION: HOW DOES THIS VACUUM COMPARE TO THE PREVIOUS MODEL (DYSON CINETIC BIG BALL ANIMAL CANISTER – THE NEW ONE IS RED, THE OLD ONE IS PURPLE)?
Answer: Hi Every year they get better as they design it better for air quality and suction.

DOES IT WORK ON CARPET AS WELL AS A UPRIGHT? I HAVE HEAVY THINK CARPET
Answer: Hi This brush roll is just air driven and not made for heavy thick carpet.

QUESTION: WHAT’S INSIDE ATTACHMENTS??
Answer: Hi It comes with Carbon fiber turbine head, Tangle Free Turbine Tool, Stiff Bristle brush, Combination Tool, Stair Tool.

QUESTION: DOES THIS VACUUM WORK WITH 110V AND 240V?
Answer: you would need a converter for it.

QUESTION: HOW LONG IS THE CORD? HOW LONG IS THE HOSE?
Answer: Hi The Dyson website says cord length is 21 foot and maximum reach 35 foot.

QUESTION: CINETIC BIG BALL ANIMAL CANISTER DOES IT HAVE A ELECTRIC POWERED HEAD OR DOES IT JUST USE SUCTION TO ROTATE THE BRUSHES?
Answer: Just the suction powers the head.

QUESTION: IS THE CINETIC BIG BALL ANIMAL CANISTER VACUUM CLEANER ALSO CALLED CY22?
Answer: yes, i guess. i remember that i had seen the garantee written CY-22

QUESTION: WHAT VOLTAGE DOES IT RUN ON 110 OR 220V?
Answer: it is 110v.

QUESTION: DOES THIS MACHINE HAVE HEPA FILTERATION
Answer: Yes

QUESTION: WILL DRAGGING THE BALL ACROSS HARDWOOD FLOORS CAUSE SCRATCHES?
Answer: Not in my experience

QUESTION: WHAT IS THE DIFFERENCE BETWEEN THE BIG BALL CINETIC ANIMAL AND THE BIG BALL CINETIC MULTI FLOOR THEY BOTH APPEAR TO HAVE SAME FEATURES?
Answer: I only see the Cinetic big ball Animal Canister the multi floor isn’t cinetic. The only difference I heard between the Animal and multi floor models are the attachments. Cinetic versions don’t have filters.

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