Dyson Big Ball Multifloor Canister Vacuum Frequent Asked Questions Part 1

Dyson Big Ball Multifloor Canister Vacuum Frequent Asked Questions Part 1

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HOW DOES IT HANDLE LONG DOG HAIR?

  • So sorry……donโ€™t have a dog. But MY hair is long and it deals with that just fine. ๐Ÿ˜Š
  • My dog has short hair.
  • It picks it up with out a problem.

DOES IT COME WITH ATTACHMENTS?
Answer: yes, it comes with 3 attachments to get into small corners, stairs, etc. They attach to the main stem of the vacuum making it easy to switch between heads while cleaning. Two of them are flat plastic pieces, while the third attachment has a soft bristle head for gentle cleaning. I love this vacuum.

QUESTION: HOW DOES THIS WORK ON A SHAG RUG? MY VACUUM NOW SEEMS TO SKIM OVER IT INSTEAD OF SUCKING IT UP
Answer: The brush head is not powered by a motor, only the suction causes the brushes to rotate. It works great on my bare floors and Berber carpet. Not sure about shag.

QUESTION: WHAT IS THE MODEL NUMBER?
Answer: CY23

QUESTION: DOES THE CORD RETRACT
Answer: Yes!

QUESTION: IS THIS MORE POWERFUL THAN A CORDLESS DYSON?
Answer: I have both and there is no comparison between the two. The Big Ball is very powerful.

QUESTION: WHAT IS THE CAPACITY OF THE BIN? I HAVE ABOUT 2000 SQ FT OF RUG TO COVER. ALSO, IS THIS THE “BIG BALL” OR MUSCLEHEAD VERSION?
Answer: It is easy to empty the bin, and you can see the inside.

QUESTION: MY WIFE AND DAUGHTER BOTH HAVE LONG HAIR. WILL HUMAN HAIR TANGLE AROUND THE HEAD?
Answer: Yes hair does tangle around the floor tool which I clean after each use.

QUESTION: HOW DOES THIS COMPARE WHEN USING ON CARPETING VS OTHER UPRIGHT VACUUM CLEANERS?
Answer: I like my Dyson better than I liked my old upright, on carpet or hardwood.

QUESTION: BASED ON THE VIDEO, I ASSUME THE HANDLE/TUBE TELESCOPES OUT TO MAKE IT LONGER? ALSO, IS THE CORD RETRACTABLE?
Answer: yes and yes

WHAT TYPE OF ATTACHMENTS COME WITH THIS MODEL? ALSO, IS THE DYSON TANGLE FREE TURBINE ATTACHMENT COMPATIBLE WITH THIS MODEL?
Answer: There are three attachments that it comes with. The stair and upholstery tool, the crevice tool and an adapter that let’s it connect to smaller diameter took like the tangle free turbine. I leave the adapter attached to the tangle free free tool and prefer it for the stairs and furniture over the tool that comes with it.

QUESTION: DOES IT SCRATCH HARDWOOD FLOORS WHEN DRAGGED?
Answer: Does not scratch hard wood floors

QUESTION: WHAT POWERS THE FLOOR TOOL
Answer: A combination between the suction and the rotary brush.

QUESTION: WHAT KIND OF PLUG DOES THIS COME WITH?
Answer: Two prong plug.

QUESTION: HOW WELL DOES THIS VACUUM WORK ON CLEANING UP DOG HAIR?
Answer: It seems to work well with all types of material. Dog hair is not a problem.

QUESTION: I WOULD LIKE TO KNOW IF THE DYSON BIG BALL MULTI FLOOR VACUUM CLEANER COMES IN DUAL VOLTAGE OR SINGLE VOLTAGE?
Answer: The Dyson is a single voltage

QUESTION: HAS ANYONE THAT BOUGHT THIS VACUUM HAD ISSUES WITH THE FLOOR ATTACHMENT LOOSING SUCTION ON CARPET AND WOOD FLOOR?
Answer: No it has not been an issue, but I have not used it on carpet, only hard flooring

QUESTION: WHAT IS THE BEST MODEL FOR PICKING UP PET HAIRS ON HARDWOOD FLOORS?
Answer: Hi A Miele does the best on bare floors.

QUESTION: HOW LONG IS THE POWER CORD?
Answer: I think it’s a little over 20 feet, based on my floor tiles?

QUESTION: WHAT IS THE PARTS INCLUDED ?
Answer: Hi It comes with the turbine tool, combo tool and stair tool.

QUESTION: WHAT ARE THE ATTACHMENT TOOLS INCLUDED IN THE PACKAGE OF DYSON BIG BALL CANISTER VACUUM
Answer: Extending wand, radiator tool, round brush and floor tool.

QUESTION: DOES IT COME WITH ATTACHMENTS WITH SAME ORDER OR YOU HAVE TO BUY SEPARATELY?
Answer: Yes

QUESTION: DOES THIS DYSON HAVE A HEAP FILTER
Answer: Hi Yes they do.

QUESTION: IS THERE AN ADAPTER FOR THE ARTICULATING HARD FLOOR TOOL? THE WAND IS THICKER THAN OLDER MODELS
Answer: I honesty do not know, I ordered a floor attachment but had to return it because it did not fit the hose.

QUESTION: WHERE ARE THE ATTACHMENTS STORED?
Answer: They are on the upright tube above the vacuum floor head. Very nice and convenient. I love this vacuum cleaner.

Question: I am 70 plus woman, with bad back, looking for a hepa filtered, easy to push vacuum on med high carpets, will this vacuum work for me?
Answer: It works great. It is lightweight, but a little bundle some with extensions attached. I love it though.

QUESTION: DOES THIS VACUUM HAVE A MOTORIZED BRUSH HEAD OR IS IT AIR POWERED?
Answer: The brush head is powered by the vacuums suction, but does have mechanical parts that can become worn or damaged with time.

QUESTION: HOW LONG IS THE HOSE?
Answer: As shown in the photo it has a pretty good reach I’ve not actually measured it but it’s great. We have a large home and what I appreciate most is the ability to vacuum under our beds with no difficulty. My upright Dyson does not have that ability although that’s a great machine too.

QUESTION: DOES IT WORK ON CARPETS
Answer: Yes, it does. Works great on all floors.

WHAT IS THE SUCTION POWER?
Answer: It is serious! Sucks up our throw rugs. Better than any vacuum cleaner we have ever owned.

QUESTION: WHAT IS THE VOLTAGE RATING? IS IT 220V OR 110V?
Answer: 110

QUESTION: HOW LOUD IS THIS COMPARED TO OTHER DYSON VACUUMS?
Answer: Don’t know about other Dyson’s, this is my first but it is loud, I have all tile floors and wish it was a little smoother, however it is amazing!!! easy to use and all accessories are right at your finger tip. Love this vac.

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