Dyson Ball Multi-Floor 2

dyson ball multi-floor 2 upright vacuum frequent asked questions (part 1)

update 2018
What is the part number for the replacement power cord on this vacuum cleaner?
Answer: Sorry, I do not know what the part number is. Ours is just a new vacuum.

Question: What Voltage is this unit?
Answer: US 120 V?

Vote Down
Question: Does it work well on tile floors & does it do a great job at picking up animal hair. I’ve five dogs, one is a Siberian Husky?????
Answer: In my opinion this is an outstanding product. It is excellent on both floors and carpets including tile floors. I have a cat which sheds very fine hair and recently had fleas and the vacuum worked great picking up all of that.

Question: Anyone know length of cord and hose?
Answer: The cord length is 31ft. Fully extended, the hose is about 9 feet long but with the suction of the vacuum pulling back on the hose they usually do not stretch out to the fullest extent.

Question: I have just bought a dyson ball multi floor 2 upright vacuum (early december, 2017). what is the model number for this machine?

Question: is this model good for high pile carpets?
Answer: No; Dyson’s are not recommend for high pile carpets. I recommend you visit your local vacuum store and try out different models.

Question: How does it work on high density carpet?
Answer: Does well. Just not well with small area rugs

Question: Is it too powerful for small area rugs?
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Answer: It’s not great for them.

Question: Does it pick up golden retriever hair?

Question: What is the height of the head at the edge? I need to know if it will go under my cabinets.
Answer: The yellow edge of the machine is under 2″ tall but this only goes back about 1 1/2″ on the head before you hit the silver motor piece which is about 4″ tall.
By Classic Vacuum SELLER on November 29, 2017
Does it work for long haired carpet
Answer: my daughter’s room has a shaggy long haired carpet and it did not suck the dust very well. only works on the floor and regular carpet. i hope that’s helpful.

Question: How quiet is this vaccum?
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Answer: It’s moderate. A bit noisier than my Miele but not by much. The noise level of this would not be a factor if I were to purchase again.

Question: What is the suction power?
Answer: The vacuum has the most suction power I have seen compared to other vacuums I owned. It is so strong that you have to keep it away from lose cables and fabric, because it will grab it and not let go. Also, small area rugs cannot be cleaned with it as it will lift it up and hold on to it. But owing to its power, it remo… see more

Question: Has this dyson an italian plug?
Answer: no its a standard US plug. but i would contact Dyson as they may have an adapter.

Question: This product has an italian plug?
Answer: No, standard US plug

Question: How is the pet vac different from the all floor?
Answer: I do not have the pet vac …From what they tell me its attachments . The Multi floor is so strong we had to take out a rubber seal on the sole plate ( See You Tube ) Nothing but NOTHING beats a Dyson

Question: Is the dyson multi floor 2 battery operated
Answer: No!!

Question: Does the Dyson Pet Grooming attachment fit this vacuum?
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Answer: The Dyson groom tool can be used with all Dyson uprights and canister vacuums. However, it is not compatible with cordless, handhelds, DC21 motorhead , DC22 motorhead, and DC23 motorhead. It’s suitable for long and medium haired dogs.

Question: Is it hard to clean the hair from the bristle?
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Answer: It’s not any harder than any other vacuum I’ve had, nor any easier. Cleaning the tank out and all of that is easier though.

Question: How does this vacuum compare in size to a dyson dc25
Answer: I do not know the Dyson dc25, but this Dyson is portable and lightweight.
How does this basically compare to the Allergy model (same size ball, performance, etc.)?
Answer: Same

Question: can this vacuum thick carpeting?
Answer: Yes done a great job too…

Question: how thick can the carpet be?
Answer: My carpet is thick and it doesn’t have a problem works great, easily the best vacuum I’ve ever owned hands down …. I don’t know about some seventies shag but works great on my carpet no issues at all I can’t see it having a problem with anything you throw at it seriously hope I helped !

Question: How does the instant release wand work?
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Answer: When the vacuum is in the upright position the suction is through the wand, which is positioned just behind the upper handle. When the vacuum is in the down position (for vacuuming) the suction is through the head. To release the wand open the round ventilated cover of the wand behind the handle and pull up on the wa… see more

Question: Will this help suck up fleas and flea eggs from hardwood and carpet?
Answer: I don’t know, I sent mine back because it was faulty.

Question: Since it automatically adjusts to each flooring level, does it easily roll onto and vacuum small scatter rugs? Thank you.
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Answer: No, unfortunately, our experience has been that this Dyson has such powerful suction that when we try to vacuum our two small scatter rugs in our bathroom, it sucks them up into it, and they get stuck.

Question: model number
Answer: Dyson Ball multi floor 2

Question: We have two dogs and, hence, a lot of dog hair. Does the exhaust outlet blow dirt on the floor around while vacuuming?
Answer: It mostly blows air out of the top of the handle. It’s a terrible vacuum. Not recommended.

Question: Are Dyson Vacuum cleaners both 110v and 220V?
Answer: Not generally. Some are. Please check the detailed information regarding specific models.

Question: Is it normal for the vacuum to smell like is burning? I just got it and turned it on and inmediatly smelling like that and the ball is burning hot?
Answer: Hi That is not normal. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details. Thank you Scott
By Pocono Sew&Vac SELLER on September 14, 2017
Is it good on laminate floors?
Answer: works ok on hardwood.

Question: does is have a light and is the cord retractable
Answer: Unfortunately, it doesn’t have a light and the cord is not retractable.

Question: Is this good for shag rugs?
Answer: yes

Question: Is this corded or cordless ??
Answer: Corded

Question: Does this vacuum have a cord or does it sit in a charger
Answer: has a long cord that wraps up along it’s side

Question: is this vacuum bagless?
Answer: yes, and canister is easy to empty

Question: What size is the box it comes in?
Answer: Hi Ben this is the machine dimensions 41.93 x 15.59 x 13.39 inches so a little more then this. Dyson does not publish the box size. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.
Question: How does this compare to the Dyson Animal 2?
Answer: Hi The animal has more attachments. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

Question: Anyone have a bad experience buying a used product?
Answer: Yes. It’s our 2nd or 3rd dyson, and it sucks up our carpet/rug. The other one did not. It’s too strong if we no longer are able to vacuum an area rug. If it’s not for household use, they should tell the customer.

Question: Do you have to buy any extra attachments for it to switch from carpet to hardwood floors?
Answer: No, it goes from hard floors to carpet without any attachments.

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