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dyson ball multi-floor 2 upright vacuum frequent asked questions (part 2)

dyson ball multi-floor 2 upright vacuum frequent asked questions (part 2)

Is the vacuum loud or quiet?
Answer: AT 3 FEET WHILE VACUUMING THE dB SOUND LEVEL IS AROUND 84.

Question: If i purchase the dyson ball multi floor 2 upright vacuum off amazon does it come wth the two cleaning tools?
Answer: Yes, this thing works great.

Question: Will my old Dyson accessories work with this hose?
Answer: yes

Question: Hell large is the container 4 dust and do you have to empty it often?
Answer: Hi It is .42 gallons. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.
Question: Does this vacuum lock up right so it does not roll away? That is why I do not like the shark I bought.
Answer: The vacuum locked in the upright position will not roll on average carpet, but it would roll on a vinyl or a hardwood flooring that either has a slight incline or is forced.

Question: Dog owners: does this vacuum start to smell like dog dander after a while?
Answer: You must clean out all the filters, as shown in the instructions, and you can also vacuum a little baking soda to trap the smell. Take the ball apart also as shown, and clean it out thoroughly.
If that doesn’t work, contact customer support, and they will Either help you, or exchange it.

Question: Does the vacuume itself work on stairs, or can you only use the stair tool?
Answer: It’s difficult to use the entire vacuum for stairs. I also own a Dyson Cordless Vacuum which is amazing for stairs and many other tasks (such as vacuuming up kitty litter). Here is the URL for this great vacuum. No, I don’t work for Dyson. I just know a good product when see it. http://www.dyson.com/vacuum-cleaner… see more

Question: I can barely move this vacuum across the carpet…????Is their an adjustment? Help!
Answer: I’m having the same issue. I found myself pulling it back with both hands. I’m exhausted after just 10 minutes. I thought maybe I was just out of shape. Lol. I guess it’s a little reassuring that I’m not the only one having this issue.

Question: Help. Dyson works great on the hardwood floors but on the carpet I cannot pull back. It will push forward but it completely locks when pulling back.??
Answer: Is your carpet really thick? I can use mine on regular carpet but not on a thick bathroom rug. I assume you are using the floor setting for the floor and the carpet setting for the carpet. On the floor setting you can see the bristles on the roller because they do not move. On the carpet setting the roller spins so… see more

Question: Can vacuum be put flat close to floor to reach unreacheable places? Like far under a bed. Thank you!
Answer: You would need to purchase the Dyson Flat Out attachment, which is currently retailing for about $50.
By Kevin on December 10, 2017
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What is the model number on this particular vacuum?
Answer: The model number on my Dyson Ball Multi-Floor vacuum is 227633-01

Question: Is this vacuum safe for laminate floors?
Answer: Absolutely

Question: Does pet hair get stuck in the bin when you try to empty it?
Answer: Sometimes, especially if it is light and fluffy cat hair. I open the canister over the trash can and knock it against the side. I re-purposed a narrow wooden stick people use for stuffing little pillows and toys – I can then make the stuff fall down if knocking the canister doesn’t get it all. The Dyson really does … see more

Question: Does this vacuum have a light on it for dark places?
Answer: Hi No it does not. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

Question: does this have a retractable cord?
Answer: It does not

Question: Is this vacuum cleaner easy to push on carpet?
Answer: Yes and easy to maneuver too.
By James White on May 23, 2017
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Question: 5 year warranty also for the open-box $292 Dyson too? Or just the usual 6 month warranty on a refurbished?
Answer: Hi It’s 5 year for brand new in a box from an authorized dealer only. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

Question: Does this vacuum come with a retractable cord? Where does the cord go?
Answer: Hi It does not. It wraps in the back. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

Question: Can we vacuuming the crashed glasses with multifloor ??
Answer: I’m not sure, you might break parts inside, I’d rather do that with a regular broom

Question: Is it 50/60 Hz ?? and is this latest version or model from dayson?? is it work on 220 v or 110 v Please answering me:)
Answer: Hi This is a 60 Hz and 110 volt machine. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

How many amps is this vacuum?
Answer: It has 11.6 to 11.7 amps

Question: Will it clean (fit) underneath my kitchen cabinets or is the front of it too high? I don’t want to have to pull out a tool to clean underneath.
Answer: It has very good side to side suction and the front is about 4in high so if the head fits underneath it will clean. And honestly the tools are attached to the vacuum and very easy to switch too so don’t fear the tools, welcome them

Question: Is the ball suppose to get hot during use?
Answer: Hi Not that i’m aware of. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details

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Question: Does anyone have parts number for this vacuum filters?
Answer: There is a small latch when you unhook the canister from the little vacuum part. . It has a small hook like thing, and if you pull that up it will reveil a blue filter with little water drains on it. It is totally washable, and you can even ring it out!!

Question: How much does this unit weigh empty?
Answer: Hi It weighs about 20 pounds. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details

Question: Is there a soft rollerhead for hard floors that can be used with this vacuum ?
Answer: This vacuum uses the same roller head for hard-wood floors as carpet and does not scratch the wood floors. It auto-adjusts height for floor/carpet height and is very effective at picking up dirt from hard wood floors, tile floors and carpets.

Question: Is there a soft rollerhead for hard floors that can be used with this vacuum ?
Answer: Hi John, No there is not. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.
Question: Can anyone tell me if this vacuum will work on 220 volts?
Answer: Hi John You have to buy a converter for this to run it on 220. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details

Question: Does it work with 220V?
Answer: Hi No you would need a converter.

Question: Just bought this vacuum and was wondering why the brush bar stops working on my carpet?
Answer: Hi Krista, Could be a couple of things your belt could be broke or the brushroll is bound up or the switch for the brushroll doesn’t work.

How can I lock the vacuum so I can lean the vacuum back, with the head up, to move to a new location?
Answer: Hi Yes you can.
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Question: Where is this product made?
Answer: I am not sure, it seems the company produced the product from different parts of the world at different times. I suppose I could take the time to research my model and serial number to exactly where it was built. The others I’ve owned are in a landfill somewhere.
By Amazon Customer on April 24, 2017
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Question: How how long is the cord?
Answer: Hi It is 31 foot long. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details Thank you Scott
By Pocono Sew&Vac SELLER on April 18, 2017
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Question: Is there a switch to turn the beater bar on and off when going between carpet and tile?
Answer: Hi Yes there is. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

Question: How well does it work on a shag carpet?
Answer: It works well on a carpet, but I sent mine back for other reasons.

Question: What is the main difference between the Multi-floor 2 and the Animal 2?
Answer: The Animal2 is slightly larger with more suction power.The Multifloor2 rides on a smaller ball design and seems harder to push on medium pile carpet.If you have mostly carpet go with the Animal2.

Question: Was a top filter supposed to be included?
Answer: Hi Andrew, It is suppose to come with a filter. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

Question: I have a rug that can only be vacuumed without the rotating beater. just want to confirm that i can turn it off manually.
Answer: Hi Yes you can turn it off. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details. Thank you Scott
By Pocono Sew&Vac SELLER on April 13, 2017
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Question: How difficult is the hose to use? Some complain that it’s stiff and “1/2” hard plastic? How long/flexible is it?
Answer: Hi It’s not to difficult it will extend from the wand. It has good reach but it’s an upright your limited with reach.

Question: How loud on carpet/floor? Tolerable? My old Dyson is close to 80 decibels which is insanely loud; >85 is bad for your ears?
Answer: It’s not loud at all, watch my video review (familyoffive familyof5) on here and I show it running on the end of it. Hope this helps
By Family of five on April 5, 2017
Can you turn off the beater brushes on this model?
Answer: Hi Kal, Yes it does. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details. Thank you Scott
By Pocono Sew&Vac SELLER on April 1, 2017
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Question: I went online to register mine. it says it is not a valid serial number. How do I register the Dyson for their 5 year warranty
Answer: Hi Steph, I would either call Dyson or mail the warranty card. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

Question: What is the suction on this model? ### AW
Answer: Hi It depends on how clean you keep it. Please call the store at 800-442-8227 and ask for our vacuum specialist for further details.

Question: What is the difference between the older model and this one?
Answer: This is my review. I copied and posted most of it here for you:

The Dyson multifloor 2 is the newest multifloor vacuum to date (Amazon just started selling them in early 2017). I also have a Refurbished Dyson multifloor UP13 (See pictures for comparison in size). Both are about the same height.

Question: How long is the cord?
Answer: 31 feet. Here’s a link from their website for more information:
http://www.dyson.com/vacuums/uprights/dyson-ball/dyson-ball-multifloor-2.aspx
It’s a great vacuum. I recommend it!

Question: What’s changed since version 1?
Answer: The Multifloor2 is a more compact vacuum riding on a smaller ball design.

Question: Is this kind of like a mewer model DC25?
Answer: Yes it is!

Question: What attachments does this come with?
Answer: It comes with a stair tool and a combination tool.

Question: Which attachments come with this vacuum?
Answer: Combination tool and stair tool. Here’s a link from their website for more information:
http://www.dyson.com/vacuums/uprights/dyson-ball/dyson-ball-multifloor-2.aspx
It’s a great vacuum. I recommend it!

Question: Does this have a filter that needs to be cleaned?
Answer: Yes. Here’s a link from their website for more information:
http://www.dyson.com/vacuums/uprights/dyson-ball/dyson-ball-multifloor-2.aspx

How long has this model been out?
Answer: Just a few months.

Question: Does this vacuum come with any tools?
Answer: Combination tool and stair tool. Here’s the link on their site for more information:
http://www.dyson.com/vacuums/uprights/dyson-ball/dyson-ball-multifloor-2.aspx

Question: What all is included in the box? I mean what accessories does it comes with?
Answer: Combination tool and stair tool. Here’s a link from their website for more information:
http://www.dyson.com/vacuums/uprights/dyson-ball/dyson-ball-multifloor-2.aspx

vacuumcleanerbydyson.com

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